Privacy Policy

Last updated: 21 June 2026

1. Who we are

Event-Market is an online marketplace for buying, selling, hiring and promoting event equipment, services and related items.

For the purposes of UK data protection law, the data controller is:

Event-Market
Website: https://event-market.co.uk
Email: contact@event-market.co.uk

In this Privacy Policy, “we”, “us” and “our” refer to Event-Market.

2. What this Privacy Policy covers

This Privacy Policy explains how we collect, use, store and share personal data when you:

• browse our website;
• create or use an Event-Market account;
• post, manage or respond to a listing;
• contact a seller, buyer or other user;
• make a payment for a featured listing, subscription or other paid service;
• contact our support team;
• subscribe to marketing communications; or
• otherwise interact with Event-Market.

3. The information we collect

Depending on how you use Event-Market, we may collect the following information.

Account and profile information

When you create an account, we may collect:

• name;
• email address;
• telephone number;
• password, stored securely in encrypted form;
• business name;
• business address or service area;
• profile image, logo or business description;
• VAT number or company information, where provided.

Listing information

When you create a listing, we may collect and display:

• listing title, description and category;
• photos and videos;
• price, hire rate or “price on request” details;
• item condition, availability and location;
• delivery, collection or service-area details;
• contact details you choose to make available;
• other information you include in the listing.

Listings may be publicly visible and may appear in search engine results. Do not include confidential, sensitive or unnecessary personal information in listings, images or messages.

Messages and enquiries

If you contact another user through Event-Market, we may process the content of your messages, enquiry details and related account information. This helps us operate the marketplace, provide support, investigate disputes and prevent misuse.

Payments and transaction information

Where you purchase paid services through Event-Market, such as featured listings, subscriptions or advertising, we may collect transaction information including:

• billing name and address;
• payment status;
• order details;
• invoice information;
• transaction reference numbers.

Card payment details are processed by our payment provider and are not stored by Event-Market unless specifically stated at the point of payment.

Technical and usage information

When you visit our website, we may automatically collect:

• IP address;
• device type;
• browser type and version;
• operating system;
• pages viewed and actions taken on the website;
• referral source;
• approximate location derived from your IP address;
• cookies and similar technologies.

Support, reviews and feedback

When you contact us, leave a review, report a listing or submit feedback, we may collect the information you provide, including correspondence and relevant account or listing information.

4. How we use your information

We use personal data to:

• create and manage user accounts;
• publish and manage listings;
• enable buyers, sellers and service providers to contact each other;
• process payments and provide paid services;
• respond to support requests and complaints;
• moderate listings, reviews and user-generated content;
• prevent fraud, spam, scams, abuse and other unlawful activity;
• maintain website security and improve our services;
• analyse how Event-Market is used;
• send service messages, such as account, listing, payment or security notifications;
• send marketing communications where permitted by law or where you have given consent;
• comply with legal, tax, accounting and regulatory obligations.

5. Our legal bases for using your data

We process your personal data only where we have a lawful basis to do so. These may include:

• Contract: where processing is necessary to create your account, publish your listing, provide paid services or otherwise deliver the service you have requested.
• Legitimate interests: where processing is necessary to operate, secure and improve Event-Market, prevent fraud and misuse, respond to enquiries, promote listings and protect our business and users. We balance these interests against your rights and expectations.
• Legal obligation: where we need to retain or disclose information to comply with tax, accounting, fraud prevention, law enforcement or other legal requirements.
• Consent: for non-essential cookies, optional marketing communications or other processing where we ask for your permission. You can withdraw consent at any time.

6. Who can see your information

Information included in a public listing may be visible to anyone visiting Event-Market, including search engines.

Other registered users may be able to see information connected with your listing or profile, such as:

• your business name;
• profile image or logo;
• service area or item location;
• listing content;
• contact details you choose to display;
• reviews or ratings connected with your profile or listing.

Where you send an enquiry or message to another user, we may share the information necessary for that communication with the recipient.

7. Who we share data with

We may share personal data with trusted third parties who help us operate Event-Market, including:

• website hosting, cloud storage and technical support providers;
• payment processing providers;
• email, communication and customer support providers;
• analytics and website performance providers;
• spam, fraud prevention and security providers;
• professional advisers, such as accountants, legal advisers and insurers;
• government bodies, regulators, law enforcement or other parties where required by law.

We only share data where necessary and require service providers to protect it appropriately.

8. International data transfers

Some of our service providers may process personal data outside the United Kingdom. Where this happens, we will use appropriate safeguards required by UK data protection law, such as adequacy regulations, approved contractual protections or other lawful transfer mechanisms.

9. How long we keep your information

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods are:

• account information: while your account remains active and for up to 24 months after closure;
• listings: while active and for up to 24 months after removal, expiry or account closure;
• messages and enquiries: up to 24 months after the last interaction;
• support requests and reports: up to 24 months after resolution;
• security and fraud prevention logs: up to 12 months, unless longer retention is necessary;
• financial, payment and tax records: up to 6 years from the end of the relevant financial year;
• marketing preferences: until you unsubscribe or withdraw consent, with limited suppression data retained to ensure we respect that preference.

We may retain information for longer where necessary to establish, exercise or defend legal claims, resolve disputes, prevent fraud or comply with legal obligations.

10. Cookies and similar technologies

We use cookies and similar technologies to make Event-Market work properly, keep accounts secure, remember preferences, understand website performance and, where permitted, measure advertising and marketing effectiveness.

Some cookies are strictly necessary for the website to function. Other cookies, including analytics or advertising cookies, may require your consent.

You can manage non-essential cookies through our cookie banner or cookie settings tool. You can also control cookies through your browser settings, although some website features may not work correctly if you block essential cookies.

For more information, please see our Cookie Policy: [COOKIE POLICY LINK].

11. Marketing

We may send you marketing emails about Event-Market, new features, relevant listings, promotions or industry news where you have consented or where permitted by law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at contact@event-market.co.uk

We will continue to send essential service communications, such as account, security, payment and listing-related messages, where necessary.

12. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online service can guarantee absolute security. You are responsible for keeping your account password confidential and for notifying us promptly if you believe your account has been accessed without permission.

13. Your rights

Depending on the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• request transfer of certain data to you or another provider;
• withdraw consent where we rely on consent;
• complain to the UK Information Commissioner’s Office.

To exercise any of these rights, contact us at contact@event-market.co.uk

We may need to verify your identity before responding to a request.

You also have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk.

14. Children

Event-Market is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

15. Third-party links and embedded content

Event-Market may contain links to third-party websites, social media platforms, videos, maps or other embedded content. These third parties operate under their own privacy policies and may collect information about you independently.

We are not responsible for the privacy practices of third-party websites or services.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be amended.

Where changes are significant, we may notify registered users by email or through the website.

17. Contact us

For questions about this Privacy Policy or how we handle personal data, please contact:

Event-Market
Email: contact@event-market.co.uk